Policy

SilverDrive – Terms & Conditions

Last updated: June 26, 2025

1. Bookings

1.1 Bookings can be made via:

- The SilverDrive App

- The website: www.silverdrive.nl

- For approved clients: via email, phone, or WhatsApp

1.2 A booking is confirmed only after written confirmation from SilverDrive.

1.3 SilverDrive reserves the right to accept, modify, or decline bookings at its discretion.

2. Payment

2.1 Payment must be made in advance using accepted payment methods.

2.2 Invoice payments are allowed only for approved business clients (14-day terms).

2.3 Prices include VAT unless stated otherwise.

2.4 Additional fees (e.g. waiting time, parking, tolls, stops) may apply.

3. Cancellations & Refunds

3.1 Standard Vehicles (Sedan, EQV, V-Class):

- >=24 hrs before pickup: 100% refund

- 4–24 hrs before: 50% refund

- 1–4 hrs before: 25% refund

- <1 hr or no-show: no refund

3.2 Sprinters (23–28 pax) & Coaches (56 pax):

- >=72 hrs before pickup: 100% refund

- <72 hrs before: no refund

3.3 No-Shows:

- Street/train pickups: 30 mins included

- Airport pickups: 60 mins included (from scheduled pickup time)

- No-show = fully charged, no refund.

- Cancellations must be submitted in writing (email or WhatsApp).

3.4 First-Time Partner Policy:

- Full prepayment required for bookings above €1,000.

- Cancellation terms:

• More than 7 days in advance: 100% refund

• Within 7 days of service: 50% refund

4. Booking Changes

4.1 Changes allowed up to 12 hours prior, subject to availability.

4.2 Shifts >2 hours may incur extra costs unless handled without operational impact.

5. Waiting Time & Additional Costs

5.1 Airport rides: 60 mins free waiting time.

5.2 Other rides: 15 mins free waiting time.

5.3 Additional waiting, stops, tolls, or parking will be charged separately.

6. Passenger Conduct & Safety6.1 Passengers must behave respectfully.

6.2 Smoking, alcohol, and drugs are prohibited in all vehicles.

6.3 Misconduct may lead to ride termination without refund.

7. Liability

7.1 Not liable for delays caused by force majeure (traffic, weather, etc.).

7.2 Not responsible for lost/damaged items.

7.3 Passengers are liable for damage due to misconduct or negligence.

8. App Usage Responsibility

8.1 Users are responsible for login security.

8.2 SilverDrive is not liable for unauthorized app use.

8.3 Abuse or automation may result in suspension or legal action.

8.4 Users must provide accurate booking data.

9. Communication & Technology

9.1 Confirmations sent via app, email, or WhatsApp.

9.2 Flight/train tracking may be used to optimize timing.

9.3 Technical issues do not affect confirmed bookings.

10. Privacy Policy

10.1 We process data in line with GDPR for service purposes only.

10.2 Data is never shared without consent, unless legally required.

11. Governing Law

11.1 These terms are governed by Dutch law.

11.2 All disputes will be handled by the court of Amsterdam, The Netherlands.

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